Fees, Refunds & Sales Policy

Tuition fees: as published on thesproutschool.com or in your written quotation, and confirmed in your enrolment confirmation. 

Registration fee: £100 per student, one-off, for all services except the Exam Booking Concierge. Refundable within the 14-day cooling-off period; non-refundable after that. 

Deposit: £200 for full-time and part-time programmes. Refundable when the student leaves with the correct notice and no fees are outstanding. 

Administration fee: £100 where a fixed-length or one-off course is cancelled more than 14 days before it starts. 

Exam Booking Concierge fee: [£X per candidate per exam series]. Exam entry fees are set by the exam centre and collected by us as your agent. 

Full-time and part-time programmes: termly, monthly or annually in advance. 

Other services (e.g. 1:1 tutoring, exam prep and resit courses): monthly or as a one-off payment in advance. 

All prices are in pounds sterling (GBP) and include VAT where applicable. 

Full-time and part-time programmes: 30 days' written notice to withdraw. 

Monthly services: cancel before the next billing date. 

1:1 lessons: 24 hours' notice to reschedule. 

Overdue payments: access may be suspended after 14 days, following written notice. 

If we end a place for non-disciplinary reasons: at least one term's notice. 

You may cancel within 14 days of the date your contract is formed, for any reason, by emailing info@thesproutschool.com. You may use the model cancellation form at the end of this policy but do not have to. 

If you ask us to start lessons within the 14 days and then cancel, we will refund what you paid minus a proportionate amount for lessons already provided. 

Digital resources: if you expressly agree to immediate access and acknowledge that you lose the right to cancel, the cooling-off right ends for that digital content once access begins. 

Refunds are made within 14 days of your cancellation, to the original payment method. 

Live Online School (full-time and part-time): 30 days' written notice. Fees are charged to the end of the notice period; any fees paid beyond that are refunded. 

Monthly services (e.g. 1:1 tutoring subscriptions): cancel before the next billing date; no further payments are taken. Part months are not refunded. 

Fixed-length or one-off courses (e.g. exam prep and resit courses): cancellation more than 14 days before the start date = full refund less a £100 administration fee, which reflects our reasonable costs of booking, scheduling and administration; within 14 days of the start or after it starts = refund for sessions not yet delivered, less the cost of any materials already supplied. 

Registration fee (£100, all services except the Exam Booking Concierge): refunded in full if you cancel within the 14-day cooling-off period; non-refundable after that, as it reflects our reasonable costs of placement assessment, onboarding, account set-up and administration already incurred. 

Deposit (£200, full-time and part-time programmes): refundable. It is returned, or credited against the final invoice, when the student leaves with the correct notice and no fees are outstanding. It may be applied towards unpaid fees or fees in lieu of notice. 

1:1 lessons: at least 24 hours' notice to reschedule. Lessons cancelled with less notice, or missed without notice, are charged and not rescheduled. 

Group lessons: missed group lessons are not refunded; recordings are provided where available. 

If we cancel a lesson, we will reschedule it, provide an equivalent lesson or refund it. 

If we fail to deliver a service as described, or it is not performed with reasonable care and skill, you are entitled to a repeat performance or, if that is not possible, a price reduction or refund. 

If we permanently close a course or cannot deliver it, you receive a refund for any unused portion. 

Exam entry fees collected by us as your agent and passed to a centre, except where the centre refunds them to us. 

The registration fee after the cooling-off period. 

Fees for the notice period where a place is ended because of a serious breach of the Code of Conduct.